Refer a patient
Referrals are accepted by fax from physicians and nurse practitioners. Send your usual EMR referral letter and whatever results you have. There is no form.
Who to refer
| Prostate (elevated PSA) | Elevated or rising PSA for age; abnormal DRE; MRI PI-RADS 3–5; confirmed prostate cancer for a surgical opinion. |
|---|---|
| Kidney mass | Solid renal mass; Bosniak IIF–IV cyst; an incidental renal lesion that needs a plan. |
| Hematuria | Visible hematuria; suspicious imaging or cytology. |
Helpful, if you have it
Nothing special is required, and no MRI or other tests are needed first. Send the referral even if some of this is missing; we will tell you what we need. These help:
- Reason for referral and relevant history
- Patient name, date of birth, health card number and telephone
- Prostate: PSA results with dates, DRE findings, MRI report if available
- Kidney or bladder: imaging reports; urinalysis and culture for hematuria
- Recent creatinine or eGFR; anticoagulants
After the referral is received
- One of our consulting urologists reviews it.
- Within 2 business days, your office receives a reply by fax, with a list of anything missing.
- If repeat blood work or other testing should come first, we arrange it and let your office know.
- We contact the patient directly to book. We aim to book the consultation within 2 weeks of the referral, with biopsy shortly after when needed. Every referral is handled as urgent.
- The consultation note, and the treatment plan where applicable, is faxed to you. We continue to follow the patient after diagnosis.
Updates go to the referring office. We will publish our measured times once we have a full quarter of data.
Not for emergencies
Urinary retention, heavy bleeding, or fever with a blocked kidney needs the emergency department.
Questions
For general questions, email rapidurology@careinbox.ca or leave a message or text at 437-523-1089. We don't answer calls live; every message is reviewed and returned.
Email is not a referral channel. Please don't send patient names, health card numbers or results by email; fax them to 437-523-6877 instead.